Missed-call answer and callback flow
Design what happens when the team cannot pick up, including the acknowledgment, intake questions, and callback path supported by the client's phone stack.
Example scenarios- An HVAC company can capture the caller's issue, ZIP code, urgency, and preferred callback window when dispatch is busy.
- A dental clinic can collect the reason for the call and preferred appointment times before placing the request in the front-desk queue.
- A legal office can collect contact details and a high-level matter category, then route the request for human conflict and eligibility review.